Refund policy
We want you to shop with complete peace of mind. That's why our products come with a satisfaction guarantee: each product's guarantee period is shown on its product page (for the Kringlebrick Christmas set it is 90 days from delivery).
How to request a refund
- Email us at kringlebrick@gmail.com within the guarantee period with your order number and the reason.
- If the product arrived damaged, defective or incomplete, attach one or two photos so we can solve it faster.
- We'll reply within 48 business hours with a solution.
Do I have to send the product back?
In most cases, no. If the product arrived damaged, defective or incomplete, you don't need to return it: we'll resend the missing pieces or the product, or refund your money. If we ask you to return the product, we'll give you the address and refund you once we receive it.
Refunds
Once approved, the refund is issued to your original payment method within 5 to 10 business days, depending on your bank.
Cancellations
You can cancel your order free of charge as long as it hasn't shipped yet. Email us as soon as possible at kringlebrick@gmail.com.
Contact
For any questions about returns, email us at kringlebrick@gmail.com.